American Financial Solutions Jobs

Thank you for your interest in American Financial Solutions.  We are continuously recruiting for the following positions:

• Housing Intake Specialist

Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org  Attention: Human Resources. 

Application Form (.doc)  *Important:  If you are using an Apple product, please save the application as a PDF prior to sending it to us.

AFS is a 501(c) (3) nonprofit that provides Credit Counseling, Finance Education, Debt Management Plans, Bankruptcy Counseling, Homebuyer Counseling, and Student Loan Counseling.  Our mission is to empower people to improve the quality of their lives through financial education and counseling.  American Financial Solutions is a division of the North Seattle Community College Foundation.

American Financial Solutions (AFS) began operations in 1999 as a nonprofit credit counseling agency. Since then, we have helped over 500,000 clients repay over $10 billion of debt. We have achieved these incredible results by providing our clients financial lifelines in times of hardship through our educational, counseling, and debt management programs. Our ultimate goal is to empower our clients on their journey to financial freedom.

At the heart of our organization is our staff. AFS is recruiting frontline staff members in our Origination, Client Services, and Housing departments.

What makes working at AFS great?

• Being part of a team and company passionate about improving the financial lives of consumers in need.
• Enjoying a fun, supportive team and family-oriented work culture.
• Upon training, certification, and proven proficiency in the position, telecommuting opportunities are available.

Housing Intake Specialist

General Purpose: This position is to conduct initial intake for housing counseling clients.

Essential Duties and Responsibilities

• Takes first time calls from or meets with new housing counseling clients. 
• Provides Housing Counseling Intake Packet and instructions for completing and returning to AFS.
• Keeps a record of all new clients and distributes new clients equally between the Housing Counselors.
• Maintains Master Billing Spreadsheet.
• Maintains document file system and document data storage system. Including maintaining and setting up new files and indexes for documents. Maintain files according to standard filing rules, legal requirements, and/or work unit procedures.
• Operates phone, computers, and related peripheral equipment, transcribes data from a variety of complex source documents, and verifies data for accuracy and completeness.
• Processes and receives incoming faxes and delivers to appropriate personnel.
• Searches and investigates records to retrieve information using manual or automated systems.
• Provides research and information concerning technical problems, workflow, missing documents and errors.
• When requested, assists with basic client tasks.
• Follows procedures outlined in the SOPs, Job Aids and other instructions given by the Director of Strategic Initiatives Attends all mandatory meetings.
• Additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITY:

• Excellent customer service skills;
• Strong work ethic; exceptional attention to detail and ability to work alone with little or no supervision;
• Ability to work well in a team environment; eagerness to learn new skills;
• Able to multitask and prioritize workloads;
• Excellent attendance record; flexibility for scheduling and daily responsibilities;
• Ability to read, analyze and interpret personal financial information and company correspondence;
• Ability to write and keep track of client information in accordance with prescribed style and format;
• Ability to establish and maintain relationships with management staff, coworkers, and the general public.

Experience, Education and Licensure

• High School Diploma or equivalent 
• Prefer AA degree or higher  
• Typing skills (minimum 40 wpm) 
• Computer skills, experience with Microsoft Office 
• Obtain/maintain required counselor certification within required time period (NFCC and individual state standards require certification  within 12 months from date of hire). 
• Maintain continuing education credits. 

Benefits:

• Generous PTO and separate paid Sick Leave banks with rollover!
• Family-friendly schedule - No weekends!
• Medical, dental, and vision insurance as low as $10/month
• Health Savings and Flexible Spending Account available
• 401(k) and 401(k) matching
• 7 paid Holidays and 3 additional personal days
• Employee Assistance Program
• Tuition Reimbursement Program
• AFS provides extensive training and a learning environment where you can grow and succeed.

The salary range for this position is $18-$22 per hour, depending on duties, experience, tenure, and performance. The starting rate is $20 per hour. 

AMERICANS WITH DISABILITY SPECIFICATIONS

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools  or controls; reach with hands and arms; talk and hear.
Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and  typed documents.

Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform  the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.

While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate to high noise levels, and other environmental issues which exist in a call center environment. 

A Career with AFS