American Financial Solutions Jobs

Thank you for your interest in American Financial Solutions.  We are currently hiring for the following positions:

• Debt Resolution Specialist  
• Client Support Specialist
• Housing Intake Specialist 

Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org  Attention: Human Resources. 

Application Form (.doc)  *Important:  If you are using an Apple product, please save the application as a PDF prior to sending it to us.

AFS is a 501(c3) nonprofit that provides Credit Counseling, Finance Education, Debt Management Plans, Bankruptcy Counseling, Homebuyer Counseling, and Student Loan Counseling.  Our mission is to empower people to improve the quality of their lives through financial education and counseling.  American Financial Solutions is a division of the North Seattle Community College Foundation.

American Financial Solutions (AFS) began operations in 1999 as a nonprofit credit counseling agency. Since that time, we have helped over 500,000 clients repay over $10 billion of debt. We have achieved these incredible results by providing our clients financial lifelines in times of hardship through our educational, counseling, and debt management programs. Our ultimate goal is to empower our clients on their journey to financial freedom.

At the heart of our organization is our staff. AFS is recruiting frontline staff members in our Origination and Client Services departments.

What makes working at AFS great?

• Being part of a team and company passionate about improving the financial lives of consumers in need.
• Enjoying a fun, supportive team and family-oriented work culture.
• Upon training, certification, and proven proficiency in the position, telecommuting opportunities are available.

Debt Resolution Specialist Job Description

General Purpose: Take inbound calls and face-to-face appointments from people who are in need of education and counseling related to their financial circumstances. Counsel clients to assist them in understanding personal financial problems in order to define goals, evaluate options and develop realistic action plans to resolve their financial concerns. Refer clients to other agencies and organizations for services not provided by AFS. 

Essential Duties and Responsibilities

• Monitor the call queue and answer incoming calls, return messages, and contact clients as required. 
  Provide appropriate credit counseling for all consumers seeking assistance. Identify the root cause of the client’s financial problem and provide options that could assist the client.
• Have thorough knowledge of counseling options, DMP eligibility, and how to assist people in making financially sound decisions.
  Offer educational resources to every client who contacts us. 
• Set follow-up actions for all clients who call us for assistance and follow up in a timely manner. 
• Record notes of interactions and changes for all counseling sessions within the client database system.
• Follows procedures outlined in the Counseling SOPs, Job Aids, and other instructions given by supervisors regarding financial counseling and education for the purpose of helping our clients successfully regain financial stability. 
• Attend all mandatory meetings.
• Read and maintain a file of all distributed materials (emails, training, articles, etc.).
• Strictly adhere to NFCC Member Quality Standards for certification.
• Strictly adhere to the NFCC Member Quality Standards. 
• Answer emails from clients.
• Answers all questions and concerns from counselors, coaches, admin personnel, managers, department heads, and the President in a timely, professional manner.

Knowledge, Skills, and Ability

• Thorough understanding of the AFS counseling, education, and Debt Management Plan programs and a thorough understanding of the ethics and values of AFS. 
• Demonstrated flexibility for scheduling and daily responsibilities with an eagerness to learn new skills.
• Ability to apply learning strategies by selecting and using AFS training/instructional methods and procedures appropriate for the client’s situation. 
• Ability to communicate effectively both orally and in writing. 
• Ability to clearly and correctly respond to inquiries from clients and managers. 
• Possess active and empathic listening skills to understand information and ideas. 
• Able to document information by entering, transcribing, recording, storing or maintaining information in written or electronic format. 
• Possess critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to client problems. 
• Ability to read, analyze and interpret personal financial information and company correspondence. 
• Skilled at persuading others to change their behavior and patterns. 
• Possess interpersonal skills to be able to work well in a team environment and to establish and maintain relationships with clients, management staff, coworkers, and the general public. 

Experience, Education and Licensure 

• High School Diploma or equivalent 
• Prefer AA degree or higher  
• Fluency in English (both written and spoken)
• Typing skills (minimum 40 wpm) 
• Computer skills, experience with Microsoft Office 
• Obtain/maintain required counselor certification within the required time period 
• Maintain continuing education credits. 
   

Thank you for your interest in American Financial Solutions.  We are currently hiring for the Client Support Specialist position (see below).

Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org  Attention: Human Resources.

Application Form (.doc)  *Important:  If you are using an Apple product, please save the application as a PDF prior to sending it to us.

Client Support Specialist Position
 

Who is AFS?

American Financial Solutions (AFS) began operations in 1999 as a nonprofit credit counseling agency. Since then, we have helped over 500,000 clients repay over $9 billion. Our ultimate goal is to empower our clients on their journey to financial freedom.

At the heart of our organization is our staff. AFS is currently seeking a caring, motivated Client Support Specialist to join our dynamic team.

Day to Day?

Provide multi-channel support for our active Debt Management Plan portfolio, addressing client inquiries, resolving account issues, and conducting payment reminders and account reviews.
Efficiently manage inbound & outbound contacts from a national client base.
Process follow-up transactions as assigned by other departments.
Contact creditors to research account follow-up and resolve issues.
Deliver A+ client service professionally and positively to aid in effectively managing the client’s DMP.
Ideal Candidate?

A positive can-do attitude
Excellent written and verbal communication skills.
Exceptional multi-tasking skills
Successful Client Support Specialists come from various backgrounds, most notably banking, customer service, sales, and collections.
Ability to obtain the NFCC Credit Counselor Certification within 6 months of hire.

Benefits:
Generous PTO and separate paid Sick Leave banks with roll over!
Family friendly schedule - No weekends!
Medical, dental, and vision insurance as low as $10/month
Health Savings and Flexible Spending Account available
401(k) and 401(k) matching
7 paid Holidays and 3 additional personal days
Employee Assistance Program
Tuition Reimbursement Program
AFS provides extensive training and a learning environment where you can grow and succeed.

TO APPLY: Go to www.myfinancialgoals.org/jobs

Salary range for this position is $22-$30 per hour depending on duties, experience, tenure, and performance.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Experience level: 
1 year

Shift:
8 hour shift
Day shift
Weekly day range:

Monday to Friday

Work setting:
In-person
Office

Thank you for your interest in American Financial Solutions.  We are currently hiring for the Housing Intake Specialist (see below). 

Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org  Attention: Human Resources. 

Application Form (.doc)  *Important:  If you are using an Apple product, please save the application as a PDF prior to sending it to us.

Housing Intake Specialist

General Purpose: This position is to conduct initial intake for housing counseling clients.

Essential Duties and Responsibilities

• Takes first time calls from or meets with new housing counseling clients. 
• Provides Housing Counseling Intake Packet and instructions for completing and returning to AFS.
• Keeps a record of all new clients and distributes new clients equally between the Housing Counselors.
• Maintains Master Billing Spreadsheet.
• Maintains document file system and document data storage system. Including maintaining and setting up new files and indexes for documents. Maintain files according to standard filing rules, legal requirements, and/or work unit procedures.
• Operates phone, computers, and related peripheral equipment, transcribes data from a variety of complex source documents, and verifies data for accuracy and completeness.
• Processes and receives incoming faxes and delivers to appropriate personnel.
• Searches and investigates records to retrieve information using manual or automated systems.
• Provides research and information concerning technical problems, workflow, missing documents and errors.
• When requested, assists with basic client tasks.
• Follows procedures outlined in the SOPs, Job Aids and other instructions given by the Director of Strategic Initiatives Attends all mandatory meetings.
• Additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITY:

• Excellent customer service skills;
• Strong work ethic; exceptional attention to detail and ability to work alone with little or no supervision;
• Ability to work well in a team environment; eagerness to learn new skills;
• Able to multitask and prioritize workloads;
• Excellent attendance record; flexibility for scheduling and daily responsibilities;
• Ability to read, analyze and interpret personal financial information and company correspondence;
• Ability to write and keep track of client information in accordance with prescribed style and format;
• Ability to establish and maintain relationships with management staff, coworkers, and the general public.

Experience, Education and Licensure

• High School Diploma or equivalent 
• Prefer AA degree or higher  
• Typing skills (minimum 40 wpm) 
• Computer skills, experience with Microsoft Office 
• Obtain/maintain required counselor certification within required time period (NFCC and individual state standards require certification  within 12 months from date of hire). 
• Maintain continuing education credits. 

AMERICANS WITH DISABILITY SPECIFICATIONS

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools  or controls; reach with hands and arms; talk and hear.
Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and  typed documents.

Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform  the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.

While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate to high noise levels, and other environmental issues which exist in a call center environment. 

Wages
$18 - $24 per hour depending on experience

A Career with AFS