American Financial Solutions Jobs
Thank you for your interest in American Financial Solutions. We currently have a Bilingual Credit Counselor position available.
Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org Attention: Human Resources.
Application Form (.doc) *Important: If you are using an Apple product, please save the application as a PDF prior to sending it to us.
AFS is a 501(c3) nonprofit that provides Credit Counseling, Finance Education, Debt Management Plans, Bankruptcy Counseling, Homebuyer Counseling and Student Loan Counseling. Our mission is to empower people to improve the quality of their lives through financial education and counseling . American Financial Solutions is a division of the North Seattle Community College Foundation.
Bilingual Credit Counselor
At AFS, we provide credit counseling, financial education, and Debt Management Plans that help our clients achieve financial freedom! We are currently seeking a caring, motivated, and driven Bilingual Spanish and English credit counselor to join our dynamic team. Successful candidates should be skilled multitaskers with excellent communication skills who are passionate about helping people in financial distress. AFS provides extensive training and a supportive environment where you can grow and succeed.
As a credit counselor, you will:
- Manage a high volume of calls and appointments from clients in personal debt crises
- Perform financial interviews, which include reviewing client needs and goals, income and expenses, and credit report/score
- Analyze the client’s financial situation, then provide a targeted solution for successful debt management
- Implement actionable plans that include debt repayment strategies, money saving opportunities, referral to financial educational classes, and community resource referrals
- Provide personal attention to each client in a professional, compassionate, and responsible manner, while meeting monthly performance goals
Successful candidate should possess the following:
- Bilingual (Spanish and English) is required
- A positive can-do attitude
- Excellent written and verbal communication skills
- Strong mathematics skills
- Strong computer skills, ability to navigate client database and knowledge of MS Office preferred
- Bilingual encouraged (Spanish/English)
- Typing skills (minimum 40 wpm)
- High school diploma or equivalent required. Associates or bachelor’s degree preferred
- Two years of experience assisting customers in a service environment preferred
- Required to obtain National Foundation for Credit Counseling, (NFCC), Credit Counselor Certification within 6 months of hire. Pay raise applies upon certification.
- Ability to pass pre-employment screening process
Benefits:
The position is full-time, Monday-Friday, has excellent benefits which include medical, dental, vision, company matched 401K plan, insurance, paid holidays and a generous PTO accrual policy. Come and be part of a team that is dedicated to making a difference in the financial lives of others!
Salary: $18.00 /hour, salary increases to $19.00 upon certification
Americans with Disability Specifications
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and typed documents.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate noise levels, and other environmental issues.
Job Type: Full-time
To Apply: Follow the instructions at the top of the page.