American Financial Solutions Jobs

Thank you for your interest in American Financial Solutions.  We currently have a Credit Counselor and Housing Intake Specialist/Document Processor position available. 

Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter  to HR2@myfinancialgoals.org  Attention: Human Resources. 

Application Form (.doc)  *Important:  If you are using an Apple product, please save the application as a PDF prior to sending it to us.


AFS is a 501(c3) nonprofit that provides Credit Counseling, Finance Education, Debt Management Plans, Bankruptcy Counseling, Homebuyer Counseling and Student Loan Counseling.  Our mission is to empower people to improve the quality of their lives through financial education and counselling.  American Financial Solutions is a division of the North Seattle Community College Foundation. 

Credit Counselor

At AFS, we provide credit counseling, financial education, and Debt Management Plans that help our clients achieve financial freedom! We are currently seeking a caring, motivated, and driven credit counselor to join our dynamic team. Successful candidates should be skilled multitaskers with excellent communication skills who are passionate about helping people in financial distress. AFS provides extensive training and a supportive environment where you can grow and succeed.

As a credit counselor, you will:

  • Manage a high volume of calls and appointments from clients in personal debt crises
  • Perform financial interviews, which include reviewing client needs and goals, income and expenses, and credit report/score
  • Analyze the client’s financial situation, then provide a targeted solution for successful debt management
  • Implement actionable plans that include debt repayment strategies, money saving opportunities, referral to financial educational classes, and community resource referrals
  • Provide personal attention to each client in a professional, compassionate, and responsible manner, while meeting monthly performance goals

Successful candidate should possess the following:

  • A positive can-do attitude
  • Excellent written and verbal communication skills
  • Strong mathematics skills
  • Strong computer skills, ability to navigate client database and knowledge of MS Office preferred
  • Bilingual encouraged (Spanish/English)
  • Typing skills (minimum 40 wpm)
  • High school diploma or equivalent required. Associates or bachelor’s degree preferred
  • Two years of experience assisting customers in a service environment preferred
  • Required to obtain National Foundation for Credit Counseling, (NFCC), Credit Counselor Certification within 6 months of hire. Pay raise applies upon certification.
  • Ability to pass pre-employment screening process

Benefits:

The position is full-time, Monday-Friday, has excellent benefits which include medical, dental, vision, company matched 401K plan, insurance, paid holidays and a generous PTO accrual policy. Come and be part of a team that is dedicated to making a difference in the financial lives of others! 

Salary: $18.00 /hour, salary increases to $19.00 upon certification

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and typed documents.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate noise levels, and other environmental issues.

Job Type: Full-time

To Apply: Follow the instructions at the top of the page.


Housing Intake Specialist/Document Processor

Join our team in this important role as a Housing Intake/Document Processor.

This position is a dual role which includes the following duties:

Housing intake: Provide pre-purchase and foreclosure housing clients with packets and instructions on completing the paperwork for counseling; Track packets sent and follow up with clients to encourage completion. Work with housing counselors to schedule counseling appointments for clients with completed documents.

Document processing: updating and maintaining client files; scanning, copying and saving documents electronically; data entry; processing incoming and out-going mail; answering the phone and other administrative duties. Skills required include: High School Diploma or equivalent; Typing and filing skills; Excellent computer skills preferred including experience with Adobe, Excel, Word and Outlook; 1 year data entry experience or training is preferred. Ability to pass a pre-employment screening test.

Benefits:

The position is full-time, Monday-Friday, has excellent benefits which include medical, dental, vision, Company matched 401K plan, insurance, paid holidays and a generous PTO accrual policy. Come and be part of a team that is dedicated to making a difference in the financial lives of others!

Americans with Disability Specifications

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and typed documents.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate noise levels, and other environmental issues.

Salary: $16.00 /hour

Job Type: Full-time

To Apply: Follow the instructions at the top of the page

Come and be part of a team that is dedicated to making a difference in the financial lives of others!