American Financial Solutions Jobs
Thank you for your interest in American Financial Solutions and our open positions below. All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org Attention: Human Resources.
Application Form (.doc) *Important: If you are using an Apple product, please save the application as a PDF prior to sending it to us.
Working for a non-profit qualifies you for the public service student loan forgiveness program.
Open Positions:
Credit Counselor - Bremerton, WA
At AFS, we help people change their financial lives for the better! Successful candidates will be fully trained to become certified credit counselors.
As a credit counselor, you will:
- Work with clients to develop individually tailored solutions to all aspects of the client's debt and money management-related needs.
- Assess each client's financial situation through one-on-one in-person or in-bound telephone counseling sessions.
- Help clients to determine a solution for managing their debt.
- Provide personal attention to each client in a professional and responsible manner, while maintaining or exceeding monthly performance goals.
Successful candidate should possess the following:
- High School Diploma or Equivalent required.
- Associate or Bachelor’s degree preferred.
- Two years of experience assisting customers in a service environment preferred.
- Background in sales, finance, consumer credit or a counselor-related field preferred.
- Required to obtain NFCC Certification within one year of hire.
- Ability to pass pre-employment screening process.
Client Support Specialist - Bremerton, WA
At AFS, we help people change their financial lives for the better! Successful candidates should be skilled multitaskers with a keen eye for detail and a desire to help others.
As a Counselor Support Specialist, you will:
- Provide high level support for our active Debt Management Plan (DMP) portfolio, addressing client inquiries, resolving account issues, and conducting payment reminders and account reviews.
- Efficiently manage a large volume of inbound & outbound calls.
- Process a large number of follow up transactions assigned by counselors, supervisors and payment processing personnel.
- Contact creditors to research account follow up and resolve issues.
- Deliver A+ client service in a professional and positive manner to effectively aid in the successful management of the client’s DMP.
Successful candidates should possess the following:
- A winning can-do attitude.
- Excellent written and verbal communication skills.
- Strong computer skills, experience with Client Management Systems and MS Office preferred.
- Typing skills (minimum 40 wpm)
- High School Diploma or Equivalent required. Associate or Bachelor’s degree preferred.
- Two years of experience assisting customers in a service environment preferred.
- Required to obtain NFCC Credit Counselor Certification within one year of hire.
- Ability to pass pre-employment screening process.