A Financially Mindful Holiday Season
Have a fun and fulfilling holiday season without depleting savings or going into debt.
Manage Your Debt - Let's Explore Your Options
GET STARTED NOWThank you for your interest in American Financial Solutions. We are currently hiring for the following positions:
Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org Attention: Human Resources.
Application Form (.doc) *Important: If you are using an Apple product, please save the application as a PDF prior to sending it to us.
AFS is a 501(c3) nonprofit that provides Credit Counseling, Finance Education, Debt Management Plans, Bankruptcy Counseling, Homebuyer Counseling, and Student Loan Counseling. Our mission is to empower people to improve the quality of their lives through financial education and counseling. American Financial Solutions is a division of the North Seattle Community College Foundation.
American Financial Solutions (AFS) began operations in 1999 as a nonprofit credit counseling agency. Since that time, we have helped over 500,000 clients repay over $10 billion of debt. We have achieved these incredible results by providing our clients financial lifelines in times of hardship through our educational, counseling, and debt management programs. Our ultimate goal is to empower our clients on their journey to financial freedom.
At the heart of our organization is our staff. AFS is recruiting frontline staff members in our Origination and Client Services departments.
What makes working at AFS great?
General Purpose: Take inbound calls and face-to-face appointments from people who are in need of education and counseling related to their financial circumstances. Counsel clients to assist them in understanding personal financial problems in order to define goals, evaluate options and develop realistic action plans to resolve their financial concerns. Refer clients to other agencies and organizations for services not provided by AFS.
Essential Duties and Responsibilities
Knowledge, Skills, and Ability
Experience, Education and Licensure
Thank you for your interest in American Financial Solutions. We are currently hiring for the Client Support Specialist position (see below).
Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org Attention: Human Resources.
Application Form (.doc) *Important: If you are using an Apple product, please save the application as a PDF prior to sending it to us.
Who is AFS?
American Financial Solutions (AFS) began operations in 1999 as a nonprofit credit counseling agency. Since then, we have helped over 500,000 clients repay over $9 billion. Our ultimate goal is to empower our clients on their journey to financial freedom.
At the heart of our organization is our staff. AFS is currently seeking a caring, motivated Client Support Specialist to join our dynamic team.
Day to Day?
Provide multi-channel support for our active Debt Management Plan portfolio, addressing client inquiries, resolving account issues, and conducting payment reminders and account reviews.
Efficiently manage inbound & outbound contacts from a national client base.
Process follow-up transactions as assigned by other departments.
Contact creditors to research account follow-up and resolve issues.
Deliver A+ client service professionally and positively to aid in effectively managing the client’s DMP.
Ideal Candidate?
A positive can-do attitude
Excellent written and verbal communication skills.
Exceptional multi-tasking skills
Successful Client Support Specialists come from various backgrounds, most notably banking, customer service, sales, and collections.
Ability to obtain the NFCC Credit Counselor Certification within 6 months of hire.
Benefits:
Generous PTO and separate paid Sick Leave banks with roll over!
Family friendly schedule - No weekends!
Medical, dental, and vision insurance as low as $10/month
Health Savings and Flexible Spending Account available
401(k) and 401(k) matching
7 paid Holidays and 3 additional personal days
Employee Assistance Program
Tuition Reimbursement Program
AFS provides extensive training and a learning environment where you can grow and succeed.
TO APPLY: Go to www.myfinancialgoals.org/jobs
Salary range for this position is $22-$30 per hour depending on duties, experience, tenure, and performance.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
Shift:
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Thank you for your interest in American Financial Solutions. We are currently hiring for the Housing Intake Specialist (see below).
Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to HR2@myfinancialgoals.org Attention: Human Resources.
Application Form (.doc) *Important: If you are using an Apple product, please save the application as a PDF prior to sending it to us.
General Purpose: This position is to conduct initial intake for housing counseling clients.
Essential Duties and Responsibilities
KNOWLEDGE, SKILLS AND ABILITY:
Experience, Education and Licensure
AMERICANS WITH DISABILITY SPECIFICATIONS
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools or controls; reach with hands and arms; talk and hear.
Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and typed documents.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate to high noise levels, and other environmental issues which exist in a call center environment.
Wages
$18 - $24 per hour depending on experience
Browse our recent blog articles and you will see and learn about the various ways AFS can help you, as well as educate yourself.
Have a fun and fulfilling holiday season without depleting savings or going into debt.
As incidents of identity theft become more prevalent, so do they ways we can protect ourselves. We've compiled over 15 ways to secure your identity. Read on to learn more!
While the courts struck down the student loan forgiveness program, there are still new programs that can significantly assist borrowers in managing their student loans. Below, we outline two of those programs and how to access them.
Across the United States, parents are preparing for students to return to school. And with that comes needed supplies, clothing, equipment for extracurricular activities, and more. So, we thought we’d provide some ideas on ways to reduce or mitigate some back-to-school expenses. Many of these ideas come from our own staff who are also dealing with the rising costs of sending kids to school.
Call us at (888) 864-8548
and your counselor will review your credit report, analyze your financial situation and help you find the option that's best for you.