Student Loan Resources
Collections Guide to Defaulted Student Loans
Student loan borrowers in default have more options to repay their defaulted student loans. The U.S. Department of Education’s Collection Department assists those in default by making a repayment of their debts a simple process.
Northwest Education Loan Association (NELA)
(800) 979-4441 or www.nela.net
U.S. DEPARTMENT of EDUCATION FEDERAL STUDENT AID
(800) 4-FED-AID / (800) 433-3243
Borrower Advocates for the Dept of Education 1-877-557-2575
for Government Loans 1-800-979-4441 or www.ed.gov/offices/OSFAP/DCS/index.html
This site will provide you with information on the following loan programs:
- Federal Family Education Loans (FFEL), which include Federal Stafford and Federal PLUS loans. When placed in default, these loans are first assigned to a guaranty agency (an organization that administers the FFEL Program for your state) for collection. Periodically, guaranty agencies assign loans to the Department for collection.* Direct Loans. Federal Stafford and PLUS loans are also offered through the William D. Ford Direct Loan Program. When placed in default, these loans are assigned to the Department's Debt Collection Service.
- Federal Perkins Loans. When placed in default, Perkins Loans may remain with the school or be assigned to the Department for collection.
- Federal Pell Grants and Federal Supplemental Educational Opportunity Grants (FSEOG). In certain instances, you may have to repay part of a Federal grant that was awarded to you.
- All guaranty agencies and the U.S. Department of Education (ED) will accept regular monthly payments that are both reasonable to the agency and affordable to you. You should call us at 1-800-621-3115 and one of customer service representatives will assist you with determining a repayment amount that is right for you.
Getting a Student Loan
Federal Student Aid Information Center
Free information on ways to gain money for college. Includes information on several types of loans, grants and work study money.
(800) 433-3243 or www.fafsa.gov
If you have a Student Loan
Direct Loans – CURRENT LOANS
Help with: Questions about loans, Address/Name Changes, Repayment Estimates, Repayment Plan Changes, Deferment and Forbearance Forms.
(800) 848-0979 or www.dlservicer.ed.gov
Direct Loans – DEFAULT LOANS
Provides information to avoid default, resolve disputes and loan cancellation or discharge request forms.
(800) 621-3115
Direct Loans; – CONSOLIDATION OF STUDENT LOANS
Provides information and applications for consolidating student loans
(800) 557-7392 or loanconsolidation.ed.gov
Scholarship Information
