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HUD Certified Housing Counselor

Thank you for your interest in American Financial Solutions.  We are currently hiring for HUD Certified Housing Counselor (see below). 

Instructions: All applicants are required to complete an AFS application form and send it with their resume and cover letter to  Attention: Human Resources. 

Application Form (.doc)  *Important:  If you are using an Apple product, please save the application as a PDF prior to sending it to us.

HUD Certified Housing Counselor

General Purpose: The Housing Counselor is responsible for providing comprehensive housing counseling services focusing on the areas of pre-purchase, homeowner services, and foreclosure prevention. The Housing Counselor is required to have a strong technical background with emphasis on mortgage lending, financial counseling and/or real estate and foreclosure law. Flexibility and an optimistic, while realistic, attitude, is necessary to best manage a client’s expectations.

Essential Duties and Responsibilities

  •  Analyze customers overall financial situation including cash flow, budget, assets, debt, and credit. 
  • Create and implement an action plan and timeframe to overcome financial hardship and accomplish the goal of purchasing a home.
  • Act as intermediary between customer and all housing industry professionals (lender, realtor, escrow company) and identify and advocate on behalf of customer for best product and services.
  • Provide expert, unbiased advice and help customers understand the home purchase process by identifying key players, explaining roles and responsibilities of key players, reviewing mortgage documents, purchase contract and closing documents.
  • Analyze customers overall financial condition or position including mortgage delinquency status, cash flow, budget, assets, debt, and credit to identify viable foreclosure prevention options. 
  • Determine customers’ desire and ability to retain their home. 
  • Create and implement action plan and timeframe to overcome financial hardship and accomplish goal of retaining home. 
  • Assist homeowner in negotiating with his/her servicer to identify pre-foreclosure options (i.e. repayment strategy, loan modification, short sale, or other effective remedies to avoid foreclosure). 
  • Work cooperatively with all clients. Help them to learn and understand the mortgage foreclosure process; help them explore possible home retention options; develop sustainable and/or contingency plans including options to find transitional housing if mortgage foreclosure is certain; provide appropriate referrals to other assistance programs.

General Duties & Responsibilities:

  • Document customer interaction. Use professional standards as they apply to privacy and confidentiality while documenting customer information.
  • Document the scope of the problem and maintain statistics on outcomes of assistance provided. 
  • Create customer hard copy file and promptly input new client data into CMS, database containing client counseling information. 
  • Add counseling information after each additional counseling session or client event. 
  • Provide prompt response to client requests. Perform regular follow up with clients and partners. Periodically review files with homeowner services team. 
  • Teach or assist with homebuyer/homeowner education workshops as needed. 
  • Attain and maintain required counseling certifications. 
  • Other duties as assigned.


  • Working knowledge of the mortgage loan process.
  • Working knowledge of the loss mitigation (foreclosure prevention) process.
  • Knowledge of the potential obstacles for homeownership.
  • Ability to analyze financial information.
  • Ability to calculate loan rates/terms.
  • Demonstrated ability to work with others in establishing goals and objectives.
  • Ability to effectively communicate and work with individuals from diverse
  • backgrounds and experience.
  • Demonstrated skill in organizing time and prioritizing workload
  • Ability to interpret, evaluate and communicate detailed written or verbal instructions/information to others accurately and quickly, including answering phones, attending meetings, written correspondence, routine reports or other forms of communication.
  • Ability to read and interpret specific documents such as loan documents, disclosures and loan program information.
  • Ability to speak effectively before groups.
  • Fluency and literacy in Spanish, Vietnamese, or Russian and English is preferred
  • Comfortable working with diverse communities and clients in a tactful and empathetic manner.
  • Ability to work with the complex demands of clients and to resolve client problems and concerns.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent.
  • Ability to identify problems, collect data, establish facts, and draw valid conclusions.

Experience, Education and Licensure

Prefer AA degree or higher. 2 years of experience and clearly demonstrated skills in credit building and mortgage lending procedures including loan servicing, mortgage underwriting concepts and loss mitigation options OR An equivalent combination of training and experience.

Certificates, Licenses and Registrations:
Current HUD Housing Counseling certificate preferred. It is required within 3 months of hire. 

Employee will be expected to participate in continuous learning, competency building and maintenance of competency skills.

  • Typing skills (minimum 40 wpm) 
  • Computer skills, experience with Microsoft Office 
  • Obtain/maintain required credit counselor certification within required time period (NFCC and individual state standards require certification  within 12 months from date of hire). 


Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools  or controls; reach with hands and arms; talk and hear.
Specific vision abilities required by the job include close vision, color vision, and the ability to read a computer monitor and written and  typed documents.

Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform  the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the  essential functions.

While performing the duties of this job, the employee is exposed to dust, wires, electric currents, computer parts, telephone lines, dogs, moderate to high noise levels, and other environmental issues which exist in a call center environment. 

Salary Range: $22 - $31 Depending on experience counseling in Washington State. 


  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance


  • Monday through Friday between the hours of 6 a.m. to 6 p.m.

Work Location: In person